Term and Conditions

1. General Information

Website Owner: Bubbly Buddies Shop

Registered Address: 35 Palmerston Rd, Aberdeen, GB AB3T 6XP

Contact Email: [email protected]

Our shop specializes in high-quality, adorable plushies and related accessories including axolotls, bears, bunnies, capybaras, cats, and various themed merchandise like bedding sets, apparel, and car accessories.

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Not use the website in any way that could damage, disable, or impair the site
• Be responsible for maintaining the confidentiality of your account information
• Be at least 18 years old or have parental consent to make purchases

3. Product and Service Description

We take great care to ensure our product descriptions and images are accurate. However, please note:

• Colors may vary slightly due to monitor settings
• All plushies are handmade with love, so minor variations may occur
• Product availability is subject to change without notice
• Some items (like bedding sets) are non-returnable for hygiene reasons unless defective

4. Ordering and Payment Terms

Placing an Order

When you place an order, you will receive an order confirmation email. This does not mean your order has been accepted; it is simply an acknowledgement that we’ve received it.

Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your credit card information.

Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time, but this will not affect orders already placed.

5. Shipping Policy

Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping (Orders over £50): Via EMS, delivered in 15-25 business days after dispatch

Delivery Areas

We ship worldwide except to some Asian countries and remote areas. If you’re unsure whether we ship to your location, please contact us before ordering.

Customs and Import Duties

For international orders, you may be subject to import duties and taxes. These are the buyer’s responsibility and are not included in the product or shipping costs.

6. Returns and Refunds

Return Policy

We want you to be completely cuddle-satisfied! You may return most items within 15 days of delivery if:

• The item is in original condition (unused, unwashed, with all tags attached)
• The original packaging is included
• You provide proof of purchase

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Bedding Sets
• Bed Sheets
• Blanket Hoodies

These may only be returned if defective and in original, unopened packaging.

Refund Process

Refunds are processed within 5-7 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on this website, including images, text, logos, and product designs, is the property of Bubbly Buddies Shop and protected by intellectual property laws. You may not:

• Reproduce, duplicate, copy, or resell our products or content
• Use our designs to create derivative works
• Use our trademarks without express written permission

8. Limitation of Liability

Bubbly Buddies Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays in delivery due to circumstances beyond our control (e.g., natural disasters, customs delays)
• Minor variations in product appearance from website images
• Any allergic reactions to materials (please check product descriptions carefully)

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

9. Privacy Policy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms and Conditions

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the new terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: [email protected]

Postal Address: Bubbly Buddies Shop, 35 Palmerston Rd, Aberdeen, GB AB3T 6XP