We want you to be completely cuddle-satisfied with your Bubbly Buddies purchase! If your plushie pal isn’t quite perfect, here’s how we can make it right.

🧸 Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. All returned items must be:

  • In original condition (unused, unwashed, with all tags attached)
  • In original packaging (we know it’s hard to resist opening immediately!)
  • Accompanied by proof of purchase

Note: For hygiene reasons, we cannot accept returns on Bedding Sets, Bed Sheets, and Blanket Hoodies unless they arrive damaged or defective. These items must be returned in their original, unopened packaging.

📦 How to Return an Item

  1. Contact Us: Email [email protected] with your order number and reason for return within 15 days of delivery. Use our handy template below!
  2. Wait for Approval: We’ll respond within 2 business days with return instructions.
  3. Package Carefully: Wrap your plushie securely in its original packaging.
  4. Ship It Back: Send to: Bubbly Buddies Shop, 35 Palmerston Rd, Aberdeen, GB AB3T 6XP
  5. Track Your Return: Keep your shipping receipt until your refund processes.

✉️ Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Bubbly Buddies Team,

I would like to return/exchange the following item from my order #[Your Order Number]:

Product Name: [Name of Product]
Reason for Return: [Please specify]

Please advise on next steps. Thank you!

Best regards,
[Your Name]
[Your Email Address]

💷 Refund Information

Once we receive and inspect your return:

  • Timing: Refunds process within 5-7 business days after we receive your return.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

🔄 Exchanges

Need a different color or size? Follow the return process above, and include:

  • Your preferred exchange item
  • Whether you’d like us to ship the exchange immediately (additional charges may apply) or wait until we receive your return

⚠️ Damaged or Defective Items

If your plushie arrives damaged or defective:

  1. Contact us within 3 days of delivery at [email protected]
  2. Include photos of the damage and packaging
  3. We’ll send a replacement immediately (no need to return the damaged item!)

💕 Remember: Each Bubbly Buddy is made with love, and we want yours to be perfect! If you have any questions, our customer care team is always happy to help at [email protected].